Chính sách hoàn tiền

1. Eligibility for Refund

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We are committed to customer satisfaction. You may request a refund under the following conditions:

• The product/service does not match the description on our website.

• Technical issues or system failures prevent you from using the service.

• The order is canceled due to an error on our part without a suitable alternative.

 

2. Refund Request Timeframe

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• You can request a refund within 7 days from the date of purchase.

• After this period, we reserve the right to decline refund requests.

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3. Refund Request Process

 

To request a refund, please follow these steps:

1. Contact our support team at harvestsolutionsvn@gmail.com and provide your order details.

2. Clearly explain the reason for your refund request and include supporting evidence (if applicable).

3. We will review your request and respond within 3-5 business days 

 

4. Refund Method

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• Refunds will be processed through [original payment method or another method such as bank transfer].

• The refund processing time may take  5-10 business days, depending on your bank or payment provider.

 

5. Non-Refundable Cases

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We reserve the right to decline refund requests in the following cases:

• The product/service has been used or cannot be returned.

• The request is not valid or lacks sufficient proof.

• The customer has violated our terms of service.

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